klyjen.blog

I am happy to report that my company's website lists both a general and support phone number, right on the Contact Us page where you'd expect to find it, rather than hiding it as the companies described in Customer Service: The Hunt for a Human, by Katie Hafner in today's NYT. Hafner describes a series of scenarios wherein website customers are unable to find customer service phone numbers, or who upon finding a number are still unable to get through to a person. The article is an entertaining-by-association read; I too have struggled with Amazon's site, trying to find a phone number for a customer service representative. (I am happy to report that my company lists both a general and support phone number, right on the Contact Us page where you'd expect to find it.)

Thanks to beSpacific for the reference.

Posted by Jen at 02:09 PM | Permalink

Over the holiday weekend we got to discussing the delicate line between editing and writing, which is to say, the point at which helping someone with a master's thesis crosses from helping to writing. (There was a context, but I won't get into it here.) In the course of this discussion, it was mentioned that some college students would do "research" which they would then pass on to another--possibly more literate--student, who would then "arrange" the research into words and phrases and paragraphs and sections and end up with a thesis. The justification, as noted by one of my siblings:

Hey now. All of the letters of the alphabet were there in the research notes; she just rearranged them so that they made sense.

heh.

Posted by Jen at 11:56 PM | Permalink | Comments (2)

I have now tasted a Mint Meltaway for the first time. My verdict?

Heaven in a single square inch.

Posted by Jen at 02:24 PM | Permalink

For more information, see the press release.

Posted by Jen at 08:55 AM | Permalink