Getting Customer Support.
I am happy to report that my company's website lists both a general and support phone number, right on the Contact Us page where you'd expect to find it, rather than hiding it as the companies described in Customer Service: The Hunt for a Human, by Katie Hafner in today's NYT. Hafner describes a series of scenarios wherein website customers are unable to find customer service phone numbers, or who upon finding a number are still unable to get through to a person. The article is an entertaining-by-association read; I too have struggled with Amazon's site, trying to find a phone number for a customer service representative. (I am happy to report that my company lists both a general and support phone number, right on the Contact Us page where you'd expect to find it.)
Thanks to beSpacific for the reference.