Interesting piece on Assymetrical Information; Internet Use; 'clickophobes' discusses Net Evaders, people who "avoid the 'net as a matter of principle" (from a Pew Center study).
What really caught my attention, though, was Mindles H. Dreck's theory about "clickophobes," users who are "otherwise exemplary employees, willing to do whatever is required by their employer except use software." He continues
They certainly wouldn't refuse to sign a memo or attend a meeting, or grind through some horrendous paper form, but for some reason it is still OK to declare even a mission-critical package too hard, without attending a training session or cracking a manual. "Can someone just print it out for me?" is the lonesome call of the clickophobe. ... Another few years and I suspect most employers will consider this a critical professional shortcoming. [emphasis added in both places]
heh This is one of my frustrations as well; we build entire systems with hypertext, designed to allow users to navigate seamlessly from one type of information to the next, and I still get "but, can you print it out for me?" questions.
More frustratingly, I also get that question when I'm preparing discovery responses. I often create .pst files to respond to discovery requests; I make the file as easy to use as possible, separating the items into user folders with subfolders indicating which searchword led to the hit. Attorneys should be able to simply look at each message and determine if the hit was legitimate or not, but I still get requests to print all of those e-mails. I've trained some of the attorneys already, but there are still holdouts. I simply don't get it; I could print 5,000 pages of e-mails, but would that really be easier to review than something that is very clear, organized, and allows the reviewer to see exactly why the item was included in the search results? I'm looking forward to the day when "most employers will consider [that "it must be printed" attitude] a professional shortcoming."
I'm there already.